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ESCALATION MATRIX

Details of	Contact Person	Address	Contact Number	E-mail Id	Timing
Customer care	Rajesh Darji	1509, Maker Chamber V, Nariman Point, Mumbai - 400021	9833438523	rajesh.darji@frrshares.com	10am-5pm
Head of Customer care	Aditya Mehta	1509, Maker Chamber V, Nariman Point, Mumbai - 400021	022 69064220	Aditya.mehta@frrshares.com	10am-5pm
Compliance Officer	Mr.Nitin Lakhotia	1509, Maker Chamber V, Nariman Point, Mumbai - 400021	9320174101	Nitin.lakhotia@frrshares.com	10am-5pm
Whole Time Director	Mr.Janak Mehta	1509, Maker Chamber V, Nariman Point, Mumbai - 400021	022 69064206	Janak.mehta@frrshares.com	10am-5pm

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Attention Investors

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

BSE / NSE SEBI Registration No. INZ000279232, Depository Participant SEBI Registration No. – IN DP CDSL 132-2015

Mutual funds - ARN No. 81648 , Investment Adviser SEBI Registration No. : INA000008668.

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Download Client Registration Documents

Download Client Registration Documents (Rights & Obligations, Risk Disclosure Document, Do's & Don't's) in Vernacular Language :

Assamese Bengali Gujarati Hindi Kanada

Kashmiri Konkani Malyalam Marathi Oriya

Punjabi Sindhi Tamil Telegu Urdu

NOTE : " This document is a translated version of the client registration documents in English and is being provided in vernacular language to facilitate better understanding by the investors. In case of any ambiguity, the contents of the English version would prevail. "

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Filing complaints on SCORESEasy & quick

Register on SCORES portal
Mandatory details for filling complaints on SCORES
Name PAN Address Mobile Number E-Mail ID
Benefits:
Effective communication Speedy redressal of the grievances

https://scores.gov.in/scores/Welcome.html

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Risk Disclosures On Derivatives

9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
On an average, loss makers registered net trading loss close to ₹ 50,000.
Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

Source:

1. SEBI study dated January 25, 2023 on “Analysis of Profit and Loss of Individual Traders dealing in equity Futures and Options (F&O) segment”, wherein Aggregate Level findings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22